Return shipping is always on us!
We're happy to accept returns within 14 days of your original purchase date, and the return (only) shipping is on us! To start your return, send an email to firstname.lastname@example.org - we'll send you a complimentary return label and once we receive your items back, we'll issue you a refund or a credit towards your next purchase (see below for return policy details).
Unopened products, returned within 14 days of original purchase are eligible for a full refund.
Opened products, returned within 14 days of original purchase are eligible for credit towards another purchase at renewbathandbody.com or in one of our retail locations.
Refunds can not be issued for products that have been opened.
STILL HAVE QUESTIONS?
We have answers! Email or text us anytime to start a return, get clarification on the policy, or get help finding a product that will work for you!
Email: email@example.com Call: (716) 881-0177
Please plan 1-2 days processing time from the time you place your order to the time it ships out. We offer two options for shipping - Standard and Priority - detailed below.
Orders with Standard Shipping selected are shipped via USPS First Class. You will receive tracking via email as soon as your order ships, and the expected transit time is 1-5 days depending on where you are located (we ship from Buffalo, NY).
Orders with Priority selected are shipped using USPS Priority. You will receive tracking via email as soon as your order ships, and your order will arrive 1-2 days after it ships out. Please note that we always try to prioritize Priority orders to go out the same day when possible, but this is not guaranteed.